ISO 18788:2015-Documentation and Awareness Training Kit

Global manager group’s ISO 18788 documents and training kit for Private Security Operations management system contains a set of a total of more than 95 editable files, which are based on requirements of ISO 18788:2015 standard,

Documentation: The iso 18788 documents include the following readymade templates that can be used as a ready reference tool to accelerate the documentation process for ISO 18788:2015 Certification.

1. ISO 18788 Manual – The editable Private Security Operation Manual with 10 chapters is given to defining the implemented system well as per ISO 18788:2015.
2. Annexure to PSO Manual – This part of the manual contains 11 Files in MS Word.
3. ISO 18788 Procedures – There are 23 mandatory procedures in word format for various requirements.
4. Exhibits – sample copy of 08 exhibits that cover Requirements, Multi Skill Requirements, Disposal Of Non-Conforming Operation, etc.
5. Readymade Formats/ Templates – 46 blank editable sample forms to maintain records as well as establish control and create systems in the organization.
6. ISO 18788 Audit checklist – More than 500 audit questions based on all the ISO 18788:2015 private security operation management system requirements.
7. ISO 18788:2015 Compliance Matrix – 01 Excel has given to understand how the system is made.

Presentation: It includes following ppt presentation slides as bellow:

1. Overview of ISO 18788:2015 – 24 ppt slides
2. ISO 18788:2015 requirements – 44 ppt slides
3. ISO 18788:2015 documentation – 17 ppt slides
4. Step for ISO 18788:2015 certification – 07 ppt slides.

Literature: A literature to understand ISO 18788:2015 subject well in 04 chapters, 02 workshops, and 01 case study. (Total 30 pages in Ms. Word)

The entire ISO 18788 documents and training ppt are editable. Users can easily modify the name of the company, its logo, and other required parameters to prepare their organizational SOMS documents quickly and economically.

Documented information package:
Our documentation kit contains sample documents required for ISO 18788:2015 certification as listed below. All documents are in MS-Word/Excel files and you can edit them. You can make changes as per your organization’s need and within few days your entire documents with all necessary controls will be ready. In the ISO 18788:2015, documented information (procedures, etc.) are required a few places only. But for making the system better, we have provided many editable templates from which a user can select templates as per their own requirement and make some minor changes in them to make own system. Two types of documented information are provided in this kit, as listed below:
1. Maintain documented information (Scope, Manual, etc.)
2. Retain documented information (Forms / Templates)
Under the main directories, further files are provided in MS Word document as per the details given below.
1. Private Security Operation Manual (10 Chapters):
It is a sample copy of private security operation manual having clause-wise details of how ISO 18788:2015 system is implemented. The private security operation manual is tier-1 of ISO 18788:2015 documents and covers list of procedures as well as overview of organization. This manual has total 10 chapters covering company profile, amendment sheet, index, clause-wise details as per ISO 18788:2015 for implementation, sample policy and organization chart.
(A) Table of Contents
Section – 1
1. Company profile
2. Table of contents
3. Control and distribution
Section – 2
4. Context of the Organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of Stakeholders
4.3 Determining the scope of the Security Operations management system
4.4 Security operations management system
5. Leadership
5.1 Leadership & Commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6. Planning
6.1 Action to address risks and opportunities
6.2 Security operations objectives and planning to achieve them
7. Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8. Operation
8.1 Operational planning and control
8.2 Establishing norms of behavior and codes of ethical conduct
8.3 Use of Force
8.4 Apprehension and search
8.5 Operations in support of law enforcement
8.6 Resources, roles, responsibility and authority
8.7 Occupational health and safety
8.8 Incident management
9. Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10. Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
2. Annexure (11 Annexure):
It is a sample copy of private security operation annexure.
Annexure
ANX–I List of Documented Information
ANX–II Glossary of terms and Definitions
ANX–III Process Flow Chart
ANX–IV Organization Structure
ANX–V Human Rights Policy
Anne –VI The International Code of Conduct for Private
Security Service Providers (ICoC)
ANX–VII Security Operations Services
ANX–VIII Grievance Policy
ANX–IX Whistle Blowing Policy
ANX–X Business Ethics And Anti-Bribery And Corruption
ANX–XI Enterprise Risk Management Policy

3. Procedures (23 procedures):
Sample copies of mandatory procedures as per ISO 18788:2015 are provided, which cover all the details like purpose, scope, responsibility, how procedure is followed as well as the list of exhibits, reference documents and formats. The list of sample procedures provided in the kit is given below.
List of Procedures
1. Procedure for documented information                              13. Procedure for Prevention and Management of Undesirable or Disruptive events
2. Procedure for corrective action                                            14. Procedure for Use of Force
3. Procedure for internal audit-SOMS                                      15. Procedure for Selection, Back Ground Screening and Vetting of Personal
4. Procedure for management review                                      16. Procedure for Selection, Back Ground Screening and Vetting of Subcontracts
5. Procedure for Risk Management                                          17. Procedure for Procurement and Management of Weapons, Hazardous Materials and Munitions
6. Procedure for Training                                                          18. Procedure for Uniforms & Markings
7. Procedure for Control of Records                                         19. Procedure for Occupational Health & Safety
8. Procedure for Identification of Evolution of Compliance      20. Procedure for Incident Management
9. Procedure for Communication and consultation                  21. Procedure for Incident monitoring, reporting and investigations
10. Procedure for Preventive action                                          22. Procedure for Grievance
11. Procedure for Evaluation of Supplier & Subcontractor       23. Procedure for Control of Nonconformity Operations
12. Procedure for Operational Planning & Control
4. Exhibits (08 exhibits)
Exhibits cover Skill Requirements, Multi Skill Requirements, Disposal Of Non–Conforming Operation, Codification System, Stakeholders Needs & Expectations, Communication Matrix, Operation Control Plan, Inspection Test Plan etc. as per ISO 18788:2015 standard.
List of Exhibits
1. Multi Skill Requirements
2. Skill Requirements
3. Disposal Of Non–Conforming Operation
4. Codification System
5. Stakeholders Needs & Expectations 7. Operation Control Plan
6. Communication Matrix 8. Inspection Test Plan

5. Blank sample formats for all the departments (46 sample formats)
This directory includes sample copy of blank forms that are required to maintain records as well as establish control and create system in the organization. The samples are given for the users as a guide to follow. The organization is free to change the same to suit their own requirements. The blank formats can be used as templates. A total of 46 blank formats are provided as per the list given below.
List of blank formats
1. Personnel Screening Form                                                                          24. Preventive Action Report
2. Disposal of Non-Conforming Service                                                          25. Master List of Records
3. Daily Occurrence Report                                                                             26. SOMS Objectives Monitoring sheet
4. Visitor Log Book                                                                                          27. SOMS Audit Plan / Schedule
5. Monthly Fire Extinguisher checklist                                                             28. ISO 18788:2015 Clause wise Document wise Audit Review Report
6. Equipment History card                                                                               29. SOMS Internal Audit Non–Conformity Report
7. Security Incident Report                                                                              30. Continual Improvement Plan
8. Security Incident Investigation Report                                                        31. Corrective Action Report
9. Form of Application for Arms license                                                          32. List of Licenses / certificates
10. Form of Renewal for Arms license                                                             33. Communication Report
11. Grievance Committee meeting Record                                                      34. Management Review Meeting
12. Selection, Back Ground Screening and Vetting of Personal                       35. Risk Analysis Sheet
13. Selection, Back Ground Screening and Vetting of Subcontractors            36. Stock Register
14. Approved Subcontractor List                                                                     37. Gate Pass
15. Subcontract Work Monitoring Report                                                       38. Material Issue Slip
16. Security Service Contract Agreements                                                      39. Preservation Assessment Report
17. Purchase Order                                                                                         40. Goods Receipt Note
18. Indent and Incoming Inspection Record                                                  41. Training Calendar
19. Approved Vendor list & Annual purchase order                                      42. Training Need Cum Records Sheet
20. External Provider Registration Form                                                         43. Induction Training Report
21. Annual Purchase Order                                                                            44. Job Description and Specification
22. Master List Cum Distribution List of Documents                                      45. Multi Skill Analysis
23. Change Note                                                                                             46. Training Attendance Cum Evaluation Sheet

6. ISO 18788:2015 Audit checklist (more than 500 questions)
This covers audit questions based on the ISO 18788:2015 private security operation management system requirements. It will be a very good tool for the auditors to make audit questionnaire for auditing. It will bring effectiveness in auditing. A total of more than 500 questions are prepared on the basis of ISO 18788:2015.
7. Job descriptions (10 job descriptions)
There is ready to use job descriptions with authority and responsibility defined for various categories of persons.
8. ISO 18788:2015 Compliance Matrix
This compliance matrix contains ISO 18788:2015 requirement wise list of documented information for easy reference of users and to understand how this system is made.
Part-2: Training: ISO 18788:2015 awareness training:
A. Presentation: –
Under this directory further files are made in power point presentation as per the chapter listed below.
Topic wise power point presentation in 4 modules as listed below.
1. Overview of ISO 18788:2015
It covers Overview of private security operation management system, benefits and summary of overall system and process for ISO 18788:2015.
2. ISO 18788:2015 private security operation management requirements
It covers ISO 18788:2015 systems, Requirements, to establish the private security operation management system, It gives explanation for many concepts and given in plain English.
3. ISO 18788:2015 private security operation management documentation
It covers private security operation management system documented information details and list of areas where standard demands for documented information. Such documented information with list against the requirements is given.
4. Steps for ISO 18788:2015 certification
It covers implementation methodology, steps for ISO 18788:2015 certification, the nonconformances, and process, what happens during a certification audit.
B. The literature to understand ISO 18788:2015 subject well:-
This topic covers write up for the ready reference to the participant for understanding and reading the subject to get in depth knowledge on the subject.
It is given in word. You may also use it for further reading and circulations within audience.
1. Overview of ISO 18788:2015 private security operation management system
2. ISO 18788:2015 requirements
3. ISO 18788:2015 documentation
4. Step for ISO 18788:2015 certification
C. Total 02 workshops to understand ISO 18788:2015 requirements:-
This topic covers 2 workshops and total 20 questions with details to find out the ISO 18788 applicable clause number to check effectiveness of training gained by students.
D. There is 01 case study to understand ISO 18788:2015 requirements:-
This topic covers 1 case study with audit questions with details to find out the ISO 18788 applicable clause requirement to check effectiveness of training gained by students.