ISO 17024:2012 Auditor Training- Complete Documentation Kit

The contents of the ISO 17024 awareness and auditor training kit, include more than 160 editable slides, user guide, and other document files as listed below:

1. ISO/ 17024 Training Presentation: This section covers all modules of ISO 17024 training presentation. The presentation is covered in more than 160 ppt slides in the following 6 modules:
   • Awareness of ISO/IEC 17024:2012
   • ISO/IEC 17024:2012 Requirements
   • ISO/IEC 17024:2012 Documentation
   • ISO 17024 Audit for Internal Management System
   • ISO/IEC 17024:2012 Internal Audit Records
   • ISO/IEC 17024:2012 Accreditation Steps
2. Trainer’s Guide and Handouts: In this section, editable documents with more than 80 pages are given for trainees to understand ISO 17024 requirements.
3. Workshops and Case-study: Total of two workshops and two case studies to evaluate the effectiveness of ISO 17024 training.
4. ISO 17024 Audit Checklist: More than 350 audit checklists are covered to verify the implemented quality management system as per requirements.
5. Audit Forms: Total of three sample auditing formats are given to perform an ISO/IEC 17024 internal audit in an organization.
6. ISO 17024 Internal Auditor Training Certificate: It includes a sample copy of the ISO internal auditor training certificate to provide participants after successfully complete training.

Documented information package:

Our documentation kit contains sample documents required for ISO/IEC17024:2012certification as listed below. All documents are in MSWord/Excel files and you can edit them. You can make changes as per your organization’s need and within few days your entire documents with all necessary controls will be ready. In the ISO/IEC 17024:2012, documented information (procedures, etc.) are required a few places only. But for making the system better, we have provided many editable templates from which a user can select templates as per their own requirement and make some minor changes in them to make own system. Two types of documented information are provided in this kit, as listed below:
1. Maintain documented information (Scope, Manual, etc.)
2. Retain documented information (Forms / Templates)
Under the main directories, further files are provided in MS Word document as per the details given below.

1. Quality Manual (10 Chapters and 1 Annexure):

It is a sample copy of quality manual having clause–wise details of how ISO/IEC 17024:2012 system is implemented. The quality manual is tier-1 of ISO/IEC 17024:2012 documents and covers list of procedures as well as overview of organization. This manual as total 10 chapters covering company profile, amendment sheet, index, clause-wise details as per ISO/IEC 17024:2012 for implementation, sample policy and organization chart.

(A) Table of Contents

1. Cover page, Table of contents, amendment record sheet and glossary of terms (abbreviation)
2. Authorization statement and organization profile
3. Control and distribution
4. General requirements
4.1 Legal and contractual matters
4.2 Responsibility for decision on certification
4.3 Management of impartiality
4.4 Finance and liability
5. Structural requirements
5.1 Management and organization structure
5.2 Structure of the certification body in relation to training
6. Resource requirements
6.1 General personnel requirements
6.2 Personnel involved in the certification activities
6.3 Outsourcing
6.4 Other resources
7. Records and information requirements
7.1 Records of applicants, candidates and certified persons
7.2 Public information
7.3 Confidentiality
7.4 Security
8. Certification schemes
9. Certification process requirements
9.1 Application process
9.2 Assessment process
9.3 Examination process
9.4 Decision on certification
9.5 Suspending, withdrawing or reducing the scope of certification
9.6 Recertification process
9.7 Use of certificates, logos and marks
9.8 Appeals against decisions on certification
9.9 Complaints
10. Management system requirements
10.1 General
10.2 General management system requirements
Annexures
ANX–I List of documents

2. Procedures (12 procedures):

Sample copies of mandatory procedures as per ISO/IEC 17024:2012 are provided, which cover all the details like purpose, scope, responsibility, how procedure is followed as well as the list of exhibits, reference documents and formats. The list of sample procedures provided in the kit is given below.

List of Procedures

1. Procedure for the granting, maintaining, recertifying, expanding and reducing the scope of the certification, and suspending or withdrawing the certification
2. Procedure for maintaining impartiality of certification activities and maintaining security of examination materials
3. Procedure for personnel and training
4. Procedure for outsourcing and purchasing
5. Procedure for application, assessment and examination
6. Procedure for receive, evaluate and make decisions on appeals and complaint
7. Procedure for document and data control
8. Procedure for control of records
9. Procedure for management review meeting
10. Procedure for internal audit
11. Procedure for corrective action
12. Procedure for preventive action
13. Procedure for the use of information and communication technology for the auditing and assessment purpose
14. Procedure for conducting a remote audit in the event of an extraordinary occurrence

3. Exhibits (08 exhibits)

Exhibits cover Skill Requirements, Multi Skill Requirements, Interested Parties Needs & Expectations, Communication Matrix, Disposable of Non-Conforming Service, Codification Systemetc.as per ISO/IEC 17024:2012 standard.

List of Exhibits

1. Impartiality policy
2. Calibration periodicity
3. Codification system
4. Infrastructure details
5. Security policy
6. Certification scheme
7. Policy on granting, maintaining, recertifying, expanding and reducing the scope of the certification, and suspending or withdrawing the certification
8. Use of certificate, mark and logo by certified person

4. Blank sample formats for all the departments (39 sample formats)

This directory includes sample copy of blank forms that are required to maintain records as well as establish control and create system in the organization. The samples are given for the users as a guide to follow. The organization is free to change the same to suit their own requirements. The blank formats can be used as templates. A total of 39 blank formats are provided as per the list given below.

List of blank formats

1. Application form
2. Certificate
3. Appeal / complaint report
4. Certified person’s feedback form
5. Training attendance sheet
6. Examination hall attendance sheet
7. Mark sheet
8. Purchase Order
9. Indent – Purchase Requisition
10. Approved External Providers List
11. Supplier Registration Form
12. Supplier Evaluation Report
13. Verification Report
14. Master List and Distribution List of Documents
15. Change Note
16. Corrective Action Report
17. Master List of Records
18. Quality Objectives
19. Audit plan / schedule
20. Internal Audit Non–Conformity Report
21. Clausewise Documentwise Audit Review Report
22. Preventive Action Report
23. Calibration Status of Equipment
24. Clausewise audit report – Management requirements
25. Clausewise audit report – Technical requirements
26. Circular
27. Minutes of Meeting
28. Impartiality check report
29. Periodic document review report
30. Training Calendar
31. Training Report
32. Induction Training Report
33. Job Description And Specification
34. Skill Matrix
35. Confidentiality Agreement
36. Appointment Letter
37. Employees Competence Report
38. Self study report for trainer
39. Interview report

5. Work Instructions (02 work instructions):

It covers work instructions covering examiners, invigilators as well as job responsibilities etc., for the system implementation in the organization.

List of Work Instructions (02 work instructions)

1. W/CCS/01 Work Instruction for Examiners / Invigilators’ Qualification 01
2. W/CCS/02 Work Instruction for Subcontractor Job responsibilities 01

Total Pages : 02

6. ISO/IEC 17024:2012 Audit Questionnaire (more than 300 questions)

This covers audit questions based on the ISO/IEC 17024:2012 general requirements for bodies operating certification of persons. It will be a very good tool for the auditors to make audit questionnaire for auditing. It will bring effectiveness in auditing. A total of more than 300 questions are prepared on the basis of ISO/IEC 17024.

7. ISO/IEC 17024:2012 Compliance Matrix

This compliance matrix contains ISO/IEC 17024requirement wise list of documented information for easy reference of users and to understand how this system is made.