ISO 29993:2017 Documents and Awareness Training kit

The ISO 29993 Documents and training kit contains a set of total 50 editable word files, which are based on requirements of Learning service management standard. Documentation: It includes following readymade document templates that can be used to define management system for learning service outside formal education and accelerate documentation process for ISO 29993:2017 certification.

1. ISO 29993 Manual – A Quality Manual that define implemented system for learning service outside formal education, which gives clause-wise details of how ISO 29993 system is implemented.
2. ISO 29993 Procedures – Total 12 mandatory procedures in editable word files that define and cover all the details.
3. Exhibits – 04 editable exhibits as per ISO 29993:2017 given in editable word files.
4. Standard Operating Procedures – It includes 02 SOPs for Learning service management plan / continual improvement plan.
5. Sample Formats – Total 29 sample forms and templates to maintain ISO 29993 records as well as establish control in system.
6. Job Description – 01 Word file that defines Job Description as per requirements of the standard is given.
7. ISO 29993 Audit Checklist – More than 100 audit questions to help internal auditors in auditing to ensure requirements are fulfilled.
8. ISO 29993 Compliance Marix – ISO 29993:2017 requirement wise list of documented information for quick and easy access for users.

Training Presentation:

It includes following ppt presentation slides designed as per ISO 29993:2017 requirements.

1. Overview of Learning service outside formal education,
2. ISO 29993:2017 Requirements,
3. ISO 29993:2017 Documented information,
4. Step for ISO 29993:2017 installation.

Literature: A literature in word files to understand ISO 29993:2017 subject well in 04 chapters, 02 workshops, and 01 case study. The ISO 29993 specifies requirements for a learning service outside formal education, which address both the processes and technology that used for managing learning and other than formal education related services. It is belong to the education industries with any size of organization and can be integrated with the other management systems.

Part-1: Documentation:

Our documentation kit contains sample documents required for ISO 29993:2017 certification as listed below. All documents are in MS-Word/Excel files and you can edit them. You can make changes as per your organization’s need and within few days your entire documents with all necessary controls will be ready. In the ISO 29993:2017, documented information (procedures, SOPs, etc.) are required a few places only. But for making the system better, we have provided many editable templates from which a user can select templates as per their own requirement and make some minor changes in them to make own system. Two types of documented information are provided in this kit, as listed below:

1. Maintain documented information (Scope, Manual, etc.)
2. Retain documented information (Forms / Templates)

Under the main directories, further files are provided in MS Word document as per the details given below.

1. Manual:

It is a sample copy of quality manual having clause-wise details of how ISO 29993 system is implemented. The quality manual is tier-1 of ISO 29993 documents and covers list of procedures as well as overview of organization. This manual has total 14 chapters covering company profile, amendment sheet, index, clause-wise details as per ISO 29993 for implementation and organization chart.

1. Cover page, Table of contents, amendment record sheet and glossary of terms (abbreviation)
2.  Authorization statement and laboratory profile and context of organization
3. Control and distribution
4. General information provided by the PLS
5. Proposal Development
6. Information provided prior to acquisition of the learning service
7. Needs analysis
8. Design of the learning service
9. Information about the learning service for enrolled learners or their sponsors
10. Service delivery
    -Staff engaged in the delivery of learning services
    -Learning material
    -Learning environment
11. Facilitators
12.  Assessment of learning
13.  Monitoring and evaluation of the learning service
14.  Invoicing

2. Procedures (12 Procedures):

Sample copies of mandatory procedures as per ISO 29993 are provided, which cover all the details like purpose, scope, responsibility, how procedure is followed as well as the list of exhibits, reference documents and formats. The list of sample procedures provided in the kit is given below.

List of procedure

1. Procedure for enrolment of learners
2. Procedure for feedback collection, evaluation and improvements
3. Procedure for need analysis and acquisition of learning services
4. Procedure for design of learning service
5. Procedure for periodic design review of the learning materials
6. Procedure for control of documents and records
7. Procedure for maintaining security of learning materials, equipment and facilities
8. Procedure for complaints, suggestions and dispute resolution
9. Procedure for dealing with emergencies and security issues
10. Procedure for evaluating, selecting, appointing facilitators
11. Procedure for assessment of learning
12. Procedure for monitoring and evaluation of the learning service

3. Exhibits (04 exhibits)

It covers sample copy of exhibits covering all the details of ISO 29993:2017.

List of exhibits

1. Exhibit for Competence criteria
2. Exhibit for Cancellation, withdrawal and refund policy
3. Exhibit for Security policy
4. Exhibit for Process flow – Learning services

4. Standard operating procedures (02 SOPs):

It covers sample copy of SOPs to establish control and make system in the organization. The samples given are as a guide and not compulsory to follow and organization is free to change the same to suit own requirements. The list of standard operating procedures provided in the kit is given below.

List of SOPs

1. Standard Operating Procedure for Examiners / Invigilators’ Qualification
2. Standard Operating Procedure for external facilitator’s Job Responsibilities

5. Blank Formats (29 Formats):

This directory includes sample copy of blank forms that are required to maintain records as well as establish control and create system in the organization. The samples are given for the users as a guide to follow. The organization is free to change the same to suit their own requirements. The blank formats can be used as templates. A total of 29 blank formats are provided as per the list given below.

List of Formats

1. Learner Application Form
2. Learning Service Proposal
3. Invoice
4. Learner Feedback Form
5. Analysis of Feedback
6. Performance evaluation of learner
7. Corrective Action Report
8. Learning service need analysis report
9. Learning service design review report
10. Learning material review report
11. Master list of internal and external documents
12. Master list of records
13. Change Note
14. Objective Monitoring Sheet
15. Complaints and appeals report
16. Facilitator Registration Form
17. Personnel records of Facilitator – internal and external
18. Code of conduct for Facilitator – internal
19. Code of conduct for Facilitator – external
20. Evaluation of Facilitator – internal and external
21. Training Calendar
22. Learning service evaluation report
23. Training Report
24. Induction Training Report
25. Job Description
26. Learning Certificate
27. Learning Assessment Form
28. Competence Chart
29. Skill Matrix

6. Job description

This covers job description and specification based on the ISO 29993:2017 requirements.

7. ISO 29993:2017 Audit Checklist (more than 100 questions)

This covers audit questions based on the ISO 29993:2017 requirements. It will be a very good tool for the auditors to make audit questionnaire for auditing. It will bring effectiveness in auditing. A total of more than 100 questions are prepared on the basis of ISO 29993:2017.

8. ISO 29993:2017 Compliance Matrix

This compliance matrix contains ISO 29993:2017 requirement wise list of documented information for easy reference of users and to understand how this system is made.

Part-2: Training: ISO 29993:2017 awareness training:

A. Presentation:-

Under this directory further files are made in power point presentation as per the chapter listed below.
• Topic wise power point presentation in 4 modules as listed below.

1. ISO 29993:2017 Overview

It covers overview of Learning services outside formal education-Service requirements.

2. ISO 29993:2017 Requirements

It covers ISO 29993:2017 systems, Requirements, to establish the systems, It gives explanation for many concepts and given in plain English.

3. ISO 29993:2017 Documented Information

It covers ISO 29993:2017 documented information details and list of areas where standard demands for documented information. Such documented information with list against the requirements is given.

4. Step for ISO 29993:2017 Certification

It covers implementation methodology, steps for ISO 29993:2017 certification, the nonconformance, process, what happens during a certification audit.

B. A literature to understand ISO 29993:2017 subject well:-

This topic covers write up for the ready reference to the participant for understanding and reading the subject to get in depth knowledge on the subject.
It is given in word. You may also use it for further reading and circulations within audience.
Chapter No.               Name of chapter
1.                         ISO 29993:2017 Overview
2.                         ISO 29993:2017 requirements
3.                         ISO 29993:2017 documented information
4.                         Step for ISO 29993:2017 Certification

C. Total 02 workshops and 01 case study to understand ISO 29993:2017 requirements:-

This topic covers 2 workshops and 1 case study questions with details to find out the ISO 29993:2017 applicable clause number to check effectiveness of training gained by students.

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