ISO 22483:2020 Documentation & Awareness Training Kit

The ISO 22483 Documents and training kit contains a set of total 100 editable files in .docx and .pptx formats, which are based on requirements of tourism and hotel management system standard. Documentation: The ISO 22483 documents part includes the following readymade document templates that can be used to define tourism and hotel management system for quick and effective ISO 22483:2020 certification.

1. Hotel Manual – ISO 22483 manual that defines how ISO 22483:2020 system is implemented in organization for ISO 22483:2020 certification.
2. Procedures – Total 12 mandatory procedures in editable files that define and cover all the details like purpose, scope, responsibility and more.
3. Exhibits – Total of 4 editable exhibits in word files are given.
4. Blank Formats / Templates – Total 47 blank forms and templates including hotel management, store, purchase, training, etc. are given to maintain records as well as establish control to make an effective system.
5. Plan and Policies – Total of 04 editable files in word format are given to use as a reference template for maintaining the routine policy.
6. ISO 22483 Audit Checklist – More than 400 audit questions to help internal auditors in auditing hotel management systems to ensure ISO 22483:2020 requirements are fulfilled.
7. Sample Job Description – Total 06 editable job descriptions for a key position in hotels and tourism departments are given.
8. ISO 22483:2020 Compliance Matrix – This document compliance matrix contains ISO 22483:2020 requirement-wise list of documented information for easy reference of users and to understand how this system is made.

Training Presentation:

It includes the following ppt presentation slides designed as per ISO 29993:2017 requirements.

1. Overview of ISO 22483:2020,
2. ISO 22483:2020 Requirements for Hotel services,
3. ISO 22483:2020 Documentation,
4. Step for ISO 22483:2020 Certification.

Literature:

A literature in word files – 02 workshops, and 01 case study are given to check the effectiveness of training to understand ISO 22483:2020 subject well. ISO 22483:2020 is developed by ISO, which was released 1st edition in April 2020 that covers requirements for tourism services and hotel-related services management systems in the Hotel Industry. This ISO 22483:2020 establishes the minimum quality management system requirements for organizations associated with tourism and related services as well as hotels services.

Part-1: Documentation:

Our documentation kit contains sample documents required for ISO 22483:2020 certification as listed below. All documents are in MS-Word/Excel files and you can edit them. You can make changes as per your organization’s need and within few days your entire documents with all necessary controls will be ready. In the ISO 22483:2020, documented information (procedures, etc.) are required a few places only. But for making the system better, we have provided many editable templates from which a user can select templates as per their own requirement and make some minor changes in them to make own system. Two types of documented information are provided in this kit, as listed below:
1. Maintain documented information (Manual, Procedures, etc.)
2. Retain documented information (Forms / Templates)
Under the main directories, further files are provided in MS Word document as per the details given below.

1. HSQ Manual:

It is a sample copy of hotel service quality manual having clause-wise details of how ISO 22483:2020 system is implemented. The HSQ Manual is tier-1 of ISO 22483:2020 documents and covers list of procedures as well as overview of organization. This manual has total 12 chapters covering hotel profile, amendment sheet, index, clause wise details as per ISO 22483:2020 for implementation, and organization chart and process flow etc.

ISO 22483:2020 Manual Index

Section – 1

1. Company profile
2. Table of contents
3. Control and distribution

Section – 2

4. Staff requirements
5. Service requirements
6. Events organization requirements
7. Entertainment activities
8. Safety and security requirements
9. Maintenance requirements
10. Cleanliness requirements
11. Supply management
12. Guest satisfaction and feedback compilation

2. Procedures (18 Procedures):

Sample copies of mandatory procedures as per ISO 22483:2020 are provided, which cover all the details like purpose, scope, responsibility, details of activities to be carried out as well as the list of exhibits, reference documents and formats. The list of sample procedures provided in the kit is given below.

List of procedure

1. Procedure for Documented Information Control
2. Procedure for Corrective action
3. Procedure for Internal audit-FMS
4. Procedure for Management review
5. Procedure for Risk Management
6. Procedure for Training
7. Procedure for Control of Records
8. Procedure for Preventive action
9. Procedure for Guests’ Feedback Collection and Analysis
10. Procedure for Complaints, Suggestions and Dispute Resolution
11. Procedure for Purchasing and Subcontracting
12. Procedure for Fire Protection and Management of Emergencies
13. Procedure for Risk Management
14. Procedure for Health, Safety and Security
15. Procedure for Cleaning
16. Procedure for Reservation Service
17. Procedure for Management and Reporting of Pool-Related Incidents
18. Procedure for Event Organization and Management

3. Exhibits (05 exhibits)

Exhibits cover Skill Requirements, Multi Skill Requirements, Interested Parties Needs & Expectations, Organizational Knowledge, Codification System etc. as per ISO 22483:2020 standard.

List of exhibits

1. Exhibit for Skill Requirements
2. Exhibit for Multi Skill Requirements
3. Exhibit for Interested Parties Needs & Expectations
4. Exhibit for Organizational Knowledge
5. Exhibit for Codification System

4. Blank Formats (47 Formats):

This directory includes sample copy of blank forms that are required to maintain records as well as establish control and create system in the hotel. The samples are given for the users as a guide to follow. The hotels are free to change the same to suit their own requirements. The blank formats can be used as templates. A total of 47 blank formats are provided as per the list given below.

List of Formats

1. Master List Cum Distribution List of Documents
2. Change Note
3. Preventive Action Report
4. Master List of Records
5. HMS Objectives Monitoring sheet
6. HMS Audit Plan / Schedule
7. ISO 22483:2020 Clause wise Document wise Audit Review Report
8. HMS Internal Audit Non–Conformity Report
9. Continual Improvement Plan
10. Hotel Service Management Plan
11. Waste Water Treatment Plant (STP) – Log Sheet For Operation
12. Building / Facility Maintenance Log Book
13. Risk Monitoring Sheet
14. Pest Control Report
15. Daily Sanitation Audit
16. Guest Registration Card
17. Accident/ Incident Report Form
18. Corrective Action Report
19. List of Licenses / certificates
20. Communication Report
21. Management Review Meeting
22. Risk Analysis Sheet
23. Disposal of Non-conforming Services
24. Building Maintenance Card
25. Equipment Maintenance Log Book
26. Housekeeping Checklist
27. Visitor Log Book
28. Monthly Fire Extinguisher checklist
29. Guest’s Feedback Form
30. Guest’s Complaint Form
31. Garden Maintenance Schedule
32. Pool Maintenance Schedule
33. Material Issue / Consumption Slip
34. Gate Pass
35. Stock Register
36. Purchase Order
37. Indent and Incoming Inspection Record
38. Training Attendance Cum Evaluation Sheet
39. Approved external product & service provider list cum open purchase order
40. External Provider Registration Form
41. Open Purchase Order
42. External Provider Evaluation / Rating
43. Training Calendar
44. Training Need Cum Records Sheet
45. Induction Training Report
46. Job Description and Specification
47. Multi Skill Analysis

5. Plan and Policies

This covers Major emergency response plan, Pest control plan, Lost and found policy, No Smoking policy based on the ISO 22483:2020 Hotel management system requirements.

6. ISO 22483:2020 HMS Audit Checklist (more than 400 questions)

This covers audit questions based on the ISO 22483:2020 Hotel management system requirements. It will be a very good tool for the auditors to make audit questionnaire for auditing. It will bring effectiveness in auditing. A total of more than 400 questions are prepared on the basis of ISO 22483:2020.

7. Job description (6 job descriptions)

This file includes ready to use job descriptions with authority and responsibility defined for 06 key positions of a hotel.

8. ISO 22483:2020 Compliance Matrix

This compliance matrix contains ISO 22483:2020 requirement wise list of documented information for easy reference of users and to understand how this system is made.

Part-2: Training: ISO 22483:2020 awareness training:

A. Presentation:-

Under this directory further files are made in power point presentation as per the chapter listed below.
• Topic wise power point presentation in 4 modules as listed below.

1. Overview of ISO 22483:2020

It covers Overview of 22483:2020 standard, its benefits and summary of overall system and process for ISO 22483:2020.

2. ISO 22483:2020 requirements for hotel services

It covers ISO 22483:2020 Requirements, to establish a hotel management system. It also gives explanation of many concepts in plain English.

3. ISO 22483:2020 hotel management documentation

It covers hotel management system documented information details and list of areas where standard demands documents. A list of documented information with the corresponding requirements of 22483:2020 standard is given.

4. Step for ISO 22483:2020 Certification

It covers implementation methodology, steps for ISO 22483:2020 implementation and certification, list of some common non-conformances, etc

B. The literature to understand ISO 22483:2020 subject well:-

This section covers write up for ready reference to the participant for understanding and reading the subject to get in depth knowledge on the subject.
It is given in MS Word. You may also use it for further reading and circulations within audience.
Chapter No.                         Name of chapter
1.                    Overview of 22483:2020 hotel management system
2.                    ISO 22483:2020 requirements
3.                    ISO 22483:2020 documentation
4.                    Step for ISO 22483:2020 certification

C. Total 02 workshops and 01 case study to understand ISO 22483:2020 requirements:-

This topic covers 2 workshops and 1 case study questions with details to find out the ISO 22483:2020 applicable clause requirement in order to check effectiveness of the training gained by participants.